There are two parts to a DataScan Inventory - Testing the Equipment and Completing the Inventory Scan.
IMPORTANT: The store must be closed during inventory (Final Close complete).
Testing the Equipment
DataScan will ship you the scanning equipment about two weeks before your Physical Inventory date. When you receive the equipment you will want to test it to verify it can connect to the DataScan database. Instructions are included for testing.
IMPORTANT: The network cable from the scanner cradle needs to be plugged in to the BACKOFFICE port on your Resale1 Firewall (Either SonicWall or CradlePoint device). This is usually Port x3 for SonicWall devices or Port 3 for CradlePoint devices.
If you are having trouble completing the test, please submit a Normal priority Tech Support request during regular business hours (M-F, 9AM-5PM) for assistance.
Completing the Inventory Scan
IMPORTANT: Do not begin your Inventory Scan until after you have completed Final Close.
IMPORTANT: Do not export or use the Send File function on Datascan's website. Resale1 needs to verify the export file before it's sent.
After closing your store for the day, you can begin your Inventory Scan. Once all items have been scanned and uploaded to the DataScan database per the instructions from DataScan, please submit a High Priority Tech Support Request.
Ensure that you have CLOSED the inventory on the scanners before contacting Support to complete your Inventory.
Resale1 will contact you within a few minutes to complete your Physical Inventory. This process can take up to 30 minutes. Once complete, you will receive a receipt printout with some basic information concerning your Physical Inventory count.
On the next business day you will receive a complete set of reports by email.
Support Request Priority: Normal for Equipment Test and How-To questions, High for Inventory Scan Complete
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